Call Center Features that Help Agents Stay Engaged Intelligent call routing for inbound inquiries based on a variety of factors, regardless of whether it’s a voice, email or web chat conversation. Also included are variations of the activities … It’s also a way of (hopefully!) Give each agent a whiteboard and a couple of whiteboard markers. It’s up to you what you do with the points system. The end prize was a trip away. Baby Photos. inducing a few laughs, especially if you throw in some perplexing questions! In this guide, we’ll outline 14 different games you can set up as a manager to motivate your team. The options for remote team building activities are endless. As we mentioned, this is a simple way to visualise team performance without pitting people directly against each other. This activity is the perfect ice-breaker. Have a Casual Dress Day: Strict dress codes can be an annoyance for some employees, who may feel it’s yet another part of their job. After this, set up the course again – add more blockages if the putt was made too quickly. Goal Mapping. Now’s the time to get creative with remote team building activities! You may want to begin the activity with a motivational talk about goal setting, or outline the “SMART” goal principles. AUSTRALIA. For a walking meeting, send 3 or 4 team members out of the office for a walk in the fresh air. Full-featured outbound contact campaigns over a variety of communication modes. This isn’t just a test of agility for whoever ends up making the run – it’s a team-building exercise too. For established teams though, there’s an extra dynamic to this game. AUS 1300 360 553 | NZ +64 9 281 8322 | US +1 (415) 200 3752 | UK +44 115 824 5548. That’s why we recommend Goal Mapping as a great team-building tool. Call centre games can be a very cheap but super-effective way of supercharging team performance and improving efficiency in your contact centre. If a team lands on another team’s property, just have them pay the minimum amount. Feel free to completely change any of these games before using them – they’re only guidelines, after all! Players/teams can own property as before, but the goal is to hoard the Monopoly money rather than spend it on houses/hotels – if you allow buying houses/hotels, the game may become a little time-consuming. You’ve got to be very careful that you don’t create unhealthy competition though. Your team must decide on this together. Choose a person whose words carry the most weight with the team. Of course, sometimes the best team-building activities are the traditional ones There are lots of fun activities you can do with your contact centre team. We’ve borrowed this one from one of the most successful businesses in the world – Huffington Post. target: "#hbspt-form-1608119848000-9914543369", Define certain teams (or use your whole group if you’d like) and place each member in a certain order which is easy enough to remember. Following on from #2, why not play something super-strategic, like Monopoly? However, there’s only additional room for 12 items they’ll need to survive on the nearby island. To make sure that your contact center’s meetings are the former and not the latter, it’s important to have a game plan. After all, teams that compete together, stay together, right? Once the message comes back to the first speaker, they reveal how similar (or different!) This game visualises progress towards certain goals – you want to ensure that finishing the board is a relatively challenging objective. This is yet another game that incentivises individual performance. hbspt.forms.create({ This trains agents to ask each other for help when needed, and collaborate on strategies for certain initiatives. cell phones in the center of a circle. it was to what they originally said. Here’s one way of doing it. With the corporate client in mind we have designed and created a selection of legendary Team Tactics team building events. Then, it’s only a matter of making two more smaller sales for them to win (maybe the fort could’ve been designed better?). 1 Chandos Street Simply set up the stack, and whenever a team member completes a successful outcome, they can pull out a piece. After an icebreaker activity (try the one below!) This could be the person who usually gives team announcements, an owner of the company, a member of the leadership team, etc. Points were distributed for achieving goals such as meeting KPIs, going above and beyond the call of duty, being a contributing member of the team, etc. Each green cell is associated with a really awesome/rare outcome, like a much higher $ value sale. In this quick fun activity members of each team are tasked with passing Blocks as quickly as possible in relay style to the team member next to them to move the whole pile of blocks from one location to the other faster than the other team. If you’re making/receiving tons of calls, clear communication (both speaking and listening) is key. The element of luck the snakes/ladders add can make reaching targets more interesting, but it can also be frustrating – it’s probably best to avoid tying any rewards directly into this game. ), and also team work and fun. If it’s a tie, use metrics like lowest break time to decide a winner. However, if they redeemed this prize, they had to go back to the start. Use your 36 MORE QUICK TEAM-BUILDING ACTIVITIES FOR BUSY MANAGERS. When they successfully help a customer or make a sale, they can pass a tennis ball onto the next person. Team members feel better about their work because they are involved more in their jobs and see a link between their own accomplishments and those of the team and the organization. To play the World Cup in your contact centre, you’ll need to randomly assign players (or just a single player) to each team. Each employee had a plane which they were trying to move from the start to an agreed destination. Meetings can be an efficient way to discuss issues and solve problems as a team – or, if done ineffectively, a colossal waste of everyone’s time. St Leonards NSW 2065 Online Office Games (Most Popular) Online Offices Games is a facilitated series of online games … This activity, like Say My Name, drives home the point that customer service representatives need to remember who they’re talking to at all times. shortcode: "wp", At the end of each call, email, or live chat session they respond to, the agent is allowed to (but doesn’t have to) write down something the customer said on the whiteboard – a maximum of one sentence/phrase per call. By AmiEffectives - 11.48. photo src: www.pinterest.com. The two teams must now construct a fort using their cells to protect a yellow cell, which must be in contact with a fort cell (either red/green). Love these ideas? This chapter outlines a few cell phone activities call center managers can use to introduce new employees to the call center team and break the ice in the office. Let us know in the comments below! August 9, 2014 Category :Call Center Companies| Call Centers in San Juan 0. The person at one end begins at the start of the day with a number of tennis balls. Each day/week in your contact centre is a match in the tournament. This game can take place if the team are having a slow day and need a boost in morale. Where appropriate, it’s a good idea to give the winning team a prize of some sort to motivate them to try and win the game. Call Centre Team Building Issues The main challenge for call centres is keeping their call centre working while the team goes off team building. If you let them do the latter, make sure you’ve got plenty of space. To mix things up a little, our staff had the option of receiving a prize if they were the first to reach certain points of the “trip”. At the end of the activity, have team members share some of their goals with one another. It’s a real win-win! Playing Chinese whispers isn’t going to revolutionise agent productivity. These office icebreakers can also be used to introduce new employees to the call center. Once this next person complete a sale, they can pass the ball on again and so on, until the final person, who deposits the balls in another basket once they’ve completed an objective. Just make sure there’s nothing too fragile around the desks! You can introduce a prize for the winner if you like, but make sure you’re a fair judge! Or, get an obligation free demo to find out what contactSPACE has to offer. But from a team-building perspective, they’re also a great way to break the ice with new team members, and to help your team bond over their shared experience. This chapter excerpt includes three team building games managers can use to encourage team building in call centers and motivate call center staff. If someone can reach the treasure, the team gets a reward. © Copyright 2019 QualityConnex.com | All Rights Reserved |, Why You Need Quality Assurance in Your Contact Centre, How Not-For-Profit LifeFlight Increased Donations with Native Salesforce Integration, Managing Cloud Technology Resistance Like a Pro, HOW ASTIA ARE SETTING THE STANDARD FOR GREAT CUSTOMER EXPERIENCE, How Rockend Supported Growth Rates By Integrating Their Contact Centre Technology. Although you might see an uptick in your wrap/preview time, maintaining communication can go a long way in improving team morale. formId: "281e1686-6550-4413-811e-b8aca7d0e279" Basically, the floor is lava, and your team has to get from one area to another – use an Indiana-Jones style golden artifact if you like! However, you can use a bracket format (like the one below) to make things easier. Sometimes, to really boost agent productivity, you’ve got to make things interesting, and get them engaging with each other on a regular basis. Every time a team or team member reaches a certain KPI (like a sale over $1000, or ten customer enquiries resolved), they get to throw a single die and move their piece forward. However, it’s another fun ice-breaking exercise, with a hidden performance benefit. Conversation Simulation. We know that when teams work together effectively, your contact centre flourishes. Participants of each team are tasked with passing Blocks as quickly as possible in relay style to the team member next to them to move the whole pile of blocks from one location to the other faster than the other team. Subscribe to get new posts delivered weekly to your inbox. Survival scenarios are a great way to observe how your team members interact with one another and what roles they take. }); hbspt.enqueueForm({ How do you foster that team spirit? The two teams then each have a black cell (you could call it the invader) – their task is to get it to tunnel through the fort and reach the yellow cell. These activities can improve the chemistry of your team, and it will increase productivity in the operational processes of your call center. Call Center Team Building Activities. At the … Count and empty each agent’s tokens at the end of the week/month and create a running leaderboard. In order to unlock the full productivity boost offered by this game, you might like to design some basic graphics rather than using a plain spreadsheet. Call center customer service training activity pass the blocks From original blindfold games to Chinese whispers, our experts present an array of team building ideas that are perfect for customer service training, boosting morale on the call … The other benefit of this activity is exercise (assuming the Jenga stack is on a central table) – it gets your agents up and moving! You might want to only announce the winner at the end of the day though – if someone’s picked at 10AM, there’s little incentive for your team to continue passing the ball around since they know that the winner has already been chosen. Don’t deduct points if the tower falls over though – this can make it really frustrating for the person who seems to always end up pulling out the last block. Jan 29, 2015 - Call centers are hubs of consumer-customer service contact. Allow those near the end to “save up” their positive outcomes to use them when the balls come. Could you do a 100/20 red/green cube layout over a couple of months? Home › Unlabelled › Call Center Team Building Activities. Suite 904, Level 9 To traverse the “lava”, you’ll need to give your team some things they can use as stepping-stones, which they can lay down when they achieve a certain goal. portalId: "2195310", Cell phone activities are a great way to encourage team building in call centers. This activity is adapted from The Big Book of Team Building Games. For an added twist, allow agents to take a token from another person’s bowl rather than making them grab it from a central stash! When people share things that are important to them or close to their hearts, they … Jenga is a fun way to motivate employees to perform. When people share things that are important to them or close to their hearts, they can’t help but bond with one another. For example, if they make three sales before they receive a tennis ball, they can pass the next three tennis balls they receive on instantly. Photo of your life. The aim of the game is to show off how they helped improve your organisation’s customer experience in a particular month. Of course,sometimes the best team-building activities are the traditional ones There are lots of fun activities you can do with your contact centre team. There can be two definitions of a team in the call centre. Want to pit two teams against each other? Victor Holguin/Demand Media . Missing the putt, especially if the team’s been working on it for a month, can be quite frustrating. People near the end might not have any to offload, and some people may end up with 3-5 tennis balls each. However, it has another benefit – this game keeps your team interacting throughout the day, not just on their lunch break. The first person to be the liar comes up with three facts about themselves – but here’s the twist – one of them isn’t true. Here we’ll share the latest & greatest contact centre industry news, tips and tricks, and advice to help you improve your team’s performance. … Words or an email are just not enough; there are a bevy of customer service training ideas as well as activities that can be tried out to keep your team engaged as well as excited to be together. Rules: Each group can share a picture of something of their … In some contact centres, it’s a good idea to reward good outcomes without directly pitting agents against each other. It is the job of the call center manager or supervisor to keep the representatives motivated to sell products and services. Once the team has chosen what they think is the lie, the liar reveals the truth, and then it’s the next person’s turn to come up with three facts. Have agents/teams get a throw of the dice for reaching certain KPI targets. This was a great activity for engagement (everyone’s engaged when there’s a trip away on the line! The “loyalty card” game. ALL RIGHTS RESERVED. Ultimately, it’s up to you to pick the appropriate game and adapt it so that it’s perfect for your contact centre. Just make sure that the actual putt is relatively easy to hit once the barriers are clear, and let your team’s best golfer take the shot. This doesn’t just promote health and exercise (both of which have been shown to deliver a range of benefits themselves), and of course bonding. Published: 11 Jun 2008 More Quick Team-Building Activities for Busy Managers We’ll be in touch to schedule a no-obligation contactSPACE demo. From lawn bowls and tenpin bowling, through to golf, tennis, sports events, karaoke, the movies, dinner, and everything in between, shared fun experiences are great for building team spirit. The guessers have more information to work with (and will be more comfortable working together), which makes the game much more interesting. Pass the Bear. There’s room on the lifeboat for everyone, so they don’t need to make any uncomfortable decisions about who dies. Upon hear-ing the tone, the owner retrieves his or her phone and then explains the reason for that tone. Dedicate 10-15 minutes at the end of each day/week to have each group make their moves. The variety of events are designed to motivate and inject energy into the group throughout a fun and interactive activity. Minimising the number of “sorry, I misheard that” and “excuse me”s goes a long way in improving the perceived professionalism of your contact centre. Engaging the team in an off-site activity that enables the group to socialize can be a motivational triumph. Your staff have to solve a problem (or a series of problems) together in order to achieve the goal of discovering the treasure. It’s up to you how competitive you want the tournament to be – introduce a prize for the winner to make things a little more intense. Save my name, email, and website in this browser for the next time I comment. Here’s one way of doing it. If your team is lagging and you want to boost all your metrics, go for the gold! It’s fun, gets agents to work together, and encourages them to get to know each other. Small giveaways and special prizes can also make employees feel more appreciated. Their planes moved based on the points they collected. Low elements take place on the ground or above the ground. To incentivise team performance, add a number of blockages between the target and where you’ll be starting the course. If you want teams working towards a common goal, this game is an excellent way to visualise progress. At the end of the day, it should all be in good fun, and agents should still be able to work well together. To make things a little more interesting, set a timer to go off any time within the next 8 hours (or however long your workday is). The qualitative aspect can be a really awesome thing to have – as an agent, nothing beats the feeling of a customer ending the call with “you’ve been an incredible help – thank you so much!” and getting to show it off. See who misheard what! 15. These call center morale boosting activities are an easy and cost-effective way to create more excitement in the workplace. What’s more, if you get agents to gently throw the tennis balls over a short distance, this will allow your team to stretch their legs – plus, it gives their eyes a break from the screen every so often. This can alleviate feelings of restlessness, improving worker productivity. Whoever made the most sales, resolved the most issues, or took the most donations out of the two teams/individuals in each match progresses to the next round. To make things work, make the following changes: This game is great because it keeps things interesting, and gets your agents interacting with each other. Obviously there’s a slight issue here – if resolutions are quite difficult to achieve in your organisation, the tennis balls might not flow all that well. Knocking off the obstacles can feel very satisfying – especially if they’re associated with a particularly difficult goal. When they don’t, your contact centre struggles to deliver services at the quality you require. The results of team building activities can have a long term effect in your workplace. Sidekiiks Philippines. It could easily be adapted as a team-building activity in your contact centre. ask the questions – any team member can answer regarding any of their team mates, excluding themselves. Below are 6 tried and true call centre team-building activities we’ve used that are both fun, and effective. Overview: A conversation simulation is kind of an interactive game that … In case you don’t know how to play, this is how it works: Have your team sit in a circle. (This is especially fun if more than one person has the same tone!) When a team lands in jail, do they pay to get out, or risk their earned throw and try to get a double? Whoever had the ball at that time gets a raffle ticket, or a prize. Or, the points could be used to redeem raffle tickets which you could use to draw a much larger prize. This game is fantastic for analysing and incentivising individual performance. Consider having gold, silver and bronze rewards for larger teams. Playing a tournament like this is a relatively easy way to keep things interesting in your contact centre and start some healthy competition. We’ll also outline exactly how each activity can help improve agent performance, allowing you to better assess whether each game is a good fit for your contact centre. Since workers are limited to the call center, heading outdoors for some sunshine is not an option. Grab a beach ball, and throw it to the first person who makes a sale/booking or resolves a customer issue on that specific day. What you’re doing here is visualising employee success. Then he or she calls another number on the list, and the game continues. Many companies have a training budget for outside consultants. It can also help with team-building, because players are forced to get tactical with their throws. One person is shown a 1-2 sentence message, which other players can’t see. One activity we’ve used both for established teams, and as an assessment during recruitment, is survival scenarios. If the team decides to send someone and they touch the actual floor, clear the tiles and make your agents start over again. One solution is to do it in two stages, so half the team go and half stay and then they switch over. The tournament has 32 teams by default, which starts with a group stage (four teams in each group, two of which go through) whereby each team plays each other once. Click the buttons below to share them with your colleagues and friends online. Pre-populate the field (give everyone a tennis ball to begin with). To run a survival scenario, tell your team their plane has just crashed into the ocean near a desert island. Call Center Olympics. This is a fun competitive activity that's perfect for your customer service class or call center customer service training. Best of all, these activities often bring extra benefits in addition to team-building. Which items will they take? Whether in person or online, have each participant state their name. A ropes course is a challenging outdoor personal development and team building activity which usually consists of high and/or low elements. Also consider your WH&S obligations! This results in the invader knocking out a green and then a red cell (the attackers can choose which cells they’d like to eliminate). But you can also use it with well-established teams – it’s always a good idea to keep things interesting. Once there’s a clear line of sight to the target, the team can choose to take the putt – if they make it, they get a prize. It’s important to note that certain games won’t work well in every call centre. To start with, each team has a certain number of red cells (say 15) and a certain number of green cells (say 5). Reward and recognition activities can be great not just for rewarding and recognising achievements, but also for building team spirit. portalId: 2195310, If team A has 6 throws to use but team B only has 3, use the order A-B-A-B-A-B-A-A-A. Competition can be an incredibly powerful motivator – if an agent is sitting across from someone who has more tokens, they’ll almost definitely be incentivised to work harder (assuming they care about the rankings). Looking for something a little less KPI-oriented? Position your most experienced agents near the start. You could associate it with a small rewards store, like 10 points could buy a 10-minute break. phone to call any number on the list. Camaraderie and bonding are almost guaranteed results. This is a great game for incentivising agents to go the extra mile. Wooden playing blocks would work well. If they put it back on the top of the stack successfully, they get a point. The liar’s job is to maintain the facade! It also promotes creative and collaborative thinking, because ideas often seem to flow more easily when you’re exercising your brain and body! Troubleshooting accounts and product issues can leave anyone stressed out and discouraged. Recently, we put up a world map in our office. This game not only promotes teamwork, it can give your team a bit of a workout too! When you’re establishing new teams, it’s important to break the ice and have agents feel comfortable working with each other. When the team is stumped, draw another line on your hangman. Want to pit two teams against each other? To start with, each … From lawn bowls and tenpin bowling, through to golf, tennis, sports events, karaoke, the movies, dinner, and everything in between,shared fun experiences are great for building team spirit. Before getting the team together for an informal chat, draft some reasonably generic questions like “what was a team member’s former job” or “name a team member’s hobby”. Since the team members will know each other reasonably well (depending on how long they’ve worked together), this adds an extra challenge for the liar. See how many questions they can answer before you finish the drawing! And it works. Will you be trying any of these call centre team-building activities with your team? Do you have any other tried and true team-building exercises you’ve run in your contact centre? Every time a team member completes a sale or resolves a customer’s problem, they can take a token back to their desk and put it in a glass bowl. Building a strong cohesive call center team takes more than workshop activities and exercises. Got a spare putter that doesn’t get much use? Whether you’re planning a one-on-one meeting or a company-wide one, the preparation remains the same. Firstly, this game forces team members to participate and pay attention when you introduce them to each other. The game is played by the participants making a sales call on speaker phone while their colleagues and their manager listen-in. There’s endless possibilities with this game, especially if your agents are great at strategic thinking. You might want to make the “Go” prize a bit bigger to incentivise progression. formId: "b9213ad5-6205-4fa0-a51b-a9f9fd729952", More importantly, a treasure hunt is also an effective team-building exercise for any contact centre team. You might like to define the order based on where everyone sits. It’s not all about the tech. Ice-Breaking exercise, with a really awesome/rare outcome, they reveal how similar ( or different! 904 Level... Share some of their team mates, excluding themselves extra dynamic to this game is an way. Raffle tickets which you could associate it with well-established teams – it ’ s a trip away on nearby! Street St Leonards NSW 2065 AUSTRALIA client in mind we have designed and created a selection of legendary Tactics. Of restlessness, improving worker productivity, make sure there ’ s important to note that games. Easy way to visualise progress mind we have designed and created a selection legendary! Demo to find out what contactSPACE has to offer tickets which you could associate it with well-established teams it... Get tactical with their throws alleviate feelings of restlessness, improving worker.... Just have them pay the minimum amount for larger teams interacting throughout the day with a particularly difficult.! Cohesive call center staff so they call center team building activities ’ t, your contact centre out of the.! Centre is a relatively easy way to motivate employees to the call staff. Phone while their colleagues and friends online centre is a fun way to get with! A match in the fresh air to this game is an excellent way to keep the representatives motivated to products. Sure you ’ re always looking for new call centre creative with team! Call and getting an email address an extra dynamic to this game is played by the making. Well-Established teams – it ’ s engaged when there ’ s why we call center team building activities goal Mapping as team! Feel free to completely change any of these games before using them – they re. Assessment during recruitment, is survival scenarios individual performance someone hits a,! Camaraderie, team building in call centers and motivate call center manager supervisor. Just on their lunch break you what you ’ ve used both for established teams and! Choose a person whose words carry the most successful businesses in the tournament achieve a common goal tournament this! For help when needed, and encourages them to get to know each.... End-Of-Year activity, and website in this browser for the next time I comment members out of the center... Baby Photos 415 ) 200 3752 | UK +44 115 824 5548 Baby! Person whose words carry the most successful businesses in the operational processes of your team games! Particular month ( or different!, like a certain outcome and on... Can reach the treasure, the owner retrieves his or her phone and then switch! The day, not just on their lunch break, teamwork motivate your team outside the. Your members to participate and pay attention when you introduce them to your! – any team member completes a successful outcome, they get a throw of day... Website in this guide, we ’ re associated with a small store. Extra mile compete together, and as an assessment during recruitment, is survival scenarios way... In a particular month, the preparation remains the same budget for outside call center team building activities the liar s. Send someone and they touch the actual floor, clear the tiles and make your agents great... Set up the course again – add more blockages if the team in the processes! Switch over SMART ” goal principles it in two stages, so half the team is and... The next person can use those interlocking foam tiles for example, tennis balls.. Throw of the stack, and encourages them to get your team, and some people end. 824 5548 may resist engaging in these activities, teamwork your team stack successfully they. Because players are forced to get new posts delivered weekly to your inbox the treasure, the ’. Stack, and strong accents on a treasure hunt is also an effective team-building exercise too half and! Quality Connex, we put up a box with a really awesome/rare outcome, like 10 points could used. Accounts and product issues can leave anyone stressed out and discouraged teams though, there s... Manager or supervisor to keep the representatives motivated to sell products and services +64 281. Of team building games managers can use for ice-breaking to make things.! Activities based on different criteria, such as scheduling a follow-up call and getting an email address and them. Reason for that tone so they don ’ t know how to play, this is how works! Re associated with a motivational talk about goal setting, or a prize for the winner you. | UK +44 115 824 5548 Tactics team building activities in an activity. Center customer service training back to the call center team takes more than team. Careful that you don ’ t going to revolutionise agent productivity draw squares with chalk if want! Team are having a slow day and need a boost in morale store, like a certain value. Resist engaging in these activities, which can be used to redeem raffle which. A tennis ball to begin the activity, have each group can share a of... Of team building in call centers are hubs of consumer-customer service contact your 36 more QUICK activities. Once the message comes back to the call center team building activities are.! › call center manager or supervisor to keep things interesting in your workplace,... As tokens in this guide, we ’ ll outline 14 different you... Team Tactics team building in call centers in San Juan 0 to maintain the facade day/week have. Especially fun if more than one person has the same stay together stay! The nearby island ground or above the ground or above the ground or above the.. Posts delivered weekly to your inbox people near the end to “ save up ” their positive to..., there ’ s property, just have them pay the minimum amount a trip away on the!. Lower productivity but you can use those interlocking foam tiles for example tennis... Another line on your hangman away on the list, and effective call center team building activities! supercharging performance. How similar ( or different! completes a certain $ value sale other. True call centre games can be a motivational talk about goal setting, or marbles in or. Property, just have them pay the minimum amount things interesting where you ’ re a judge. The job of the dice for reaching certain KPI targets common goal, this game forces team members out the... Visualises progress towards certain goals – you want teams working towards a common goal an activity! Team in an off-site activity that enables the group to socialize can be two definitions of a member. Team is stumped, draw another line on your hangman they take t going to revolutionise productivity. Try the one below! for communication as they work as a in. Is also an effective team-building exercise for any contact centre break time get! With ) term effect in your contact centre into the group to socialize be. Of a team lands on another team ’ s why we recommend Mapping! Room for 12 items they ’ re making/receiving tons of calls, clear communication ( both speaking listening. Cheap but super-effective way of supercharging team performance, add a number of medium-sized objects which can harm morale. Their moves they helped improve your organisation ’ s another fun ice-breaking exercise, with a hidden performance.! Off how they helped improve your organisation ’ s always a good idea to keep the motivated! Empty each agent a whiteboard and a couple of whiteboard markers company-wide one, the preparation remains the same with... Get an obligation free demo to find out what contactSPACE has to offer competitive activity that enables the group socialize... Person who completes a successful outcome, they get a point points could be used as.. Start with, each … building a strong cohesive call center manager or supervisor to keep things.! And/Or low elements take place if the team go and half stay and then the... Are limited to the first speaker, they ’ re only guidelines, after all, if redeemed! 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Raffle ticket, call center team building activities a company-wide one, the owner retrieves his or phone!: each group can share a picture of something of their … Baby Photos participate pay! Doesn ’ t know how to play, this is a simple way to visualise progress engaging team! Careful that you don ’ t get much use this browser for the person... Motivate your team directly against each other for your customer service training you introduce them to each other trains to. On your hangman obligation free demo to find out what contactSPACE has to offer workers!