When it arrived at my stop I stood up and made my way toward the exit. Please be aware though that Bus Users are only able to try to help once you have already tried to resolve the issue directly with us first. We have dedicated pages for our First Bus App so please click here »  where you can read our App FAQs, instructions and contact details for our dedicated app support customer service team. 1,613 reviews from First Student employees about working as a Bus Driver at First Student. Our staffs work together as a team. I am Autistic and also have severe respiratory problems. Bus Users Scotland’s remit includes: “First Student’s local staff members are visible in our community and they are dedicated to our children. 40 minutes later and he finally turns up again, confused as there were to be two more buses that should've picked me up. Our network is designed to provide high quality services wherever there is demand for them. There were 20 spaces on that bus according to the app. He was awful. First Bus Service - Complaints, experiences and stories. If this is an ongoing problem then please do let us know by going to tellfirstbus.com » and give us feedback – it will only take 2 minutes. So I end up being nearly late for every school day because first bus doesn't let me on a bus. We would always seek to avoid any embarrassment, so in such cases it may be helpful for the young person to carry additional photo identification. You can make contactless payments for any ticket payment up to £45, using any contactless card displaying the Visa or Mastercard logo. There are a number of reasons why your card payment may have been declined: If the problem persists you should contact your card issuer for further information. I AM APPALED. If you wish to leave feedback that is not website related, please visit our Tell First Bus survey. Please don't include personal details, if you require a response please use our contact form. You should report a bus safety issue you observe as soon as possible, but at least within 60 days. Our Airport services have additional space for luggage, please ask the driver for help to load and unload your bags if you require assistance. They are dirty, late or do not turn up, cost to much & bus drivers are rude. Reply. The Next Bus information will show you exactly how many minutes away your bus is too. Email: coachinfo@bullockscoaches.com 3. It's ridiculous. Last week I was travelling on a first West Yorkshire bus in Leeds. Customer Complaints Charter. If you are sure your card details are correct please either contact your bank or try again later. If we are experiencing delays, we may send buses empty to the other end of a route to ensure that everyone along the route is still provided with a service. An extra star because specific drivers are kind and stand out from the rest. If I can put 0 stars I would - bottom line racist - but also reflecting on those bus drivers who are kind. Poor bus service etc. The only reason that I’ve been putting up with this horrendous bus service, and I’m guessing this applies for the other unwilling customers, is simply the lack of choice. If you are unsure of some required information you may be able to find it on the timetables. If you are paying a cash fare you must declare to the driver the journey that you intend to take and deposit the appropriate amount in the coin acceptance unit. Honestly, if I had anything positive to write about this company, or any positive experience that I’ve had with it, I would write about it, but the fact of the matter is that I don’t think I’ve ever actually had a positive experience other than simply seeing the bus show up and then being let on. We have low floor easy access entrance buses, making it easier for people with mobility impairments, wheelchair users and mobility scooter users to gain access onto the bus. They treat you like they are above you. He could only take me halfway fair enough so I had to wait 10 minutes for the Haverfordwest bus driver who told me it would be an extra 10 minutes. Most of the time the buses are considerably late, in fact I think I’ve only ever been on one bus that’s ever actually been on time, keeping in mind that this is my second year having to use this horrific bus service. If you’re not happy with the way Bus Users has handled your complaint, please get in touch. We encourage customers to switch from cash to mobile payments, following our research which showed that boarding time and average journey times would improve if even just half of customers used mobile ticketing.Online: You can also buy your tickets here on this website. Please don't include personal details, if you require a response please use our contact form.If you wish to leave feedback that is not website related, please visit our Tell First Bus … Resolver can help you send your complaints to First Bus, It’s quick, simple and totally free Contact First Bus now. We encourage customers to switch from cash to mobile payments using mTickets on the First Bus App, as it makes boarding the bus quicker and easier. I boarded at 12:12 and alighted at 12:15, a pound a minute is probably as expensive as a taxi. You can call us on 0345 646 0707. Your route or timetable may change because of a change in demand. If you prefer, you can fill out the contact form here instead. First buses: we want your complaints The 25/25A bus services were late 15% of the time from October to December 2012, and as often as 40% on 14 December, the final day of UEA’s Autumn term. With Tap & Cap you'll never pay more than our Day or Week fare. That bus driver told me there is no such rule and I should have been allowed to do so if I so wish. Hundreds of items are left on our buses every week. This allows bus drivers to discriminate if they so wish and leaves no reassurance for the customer to catch their bus on time. Currently writing this review at a First bus station, sitting down in the freezing cold, shivering. The only thing First Bus is transforming travel into is an absolute joke. Where you are travelling to the airport with us, we recommend that you allow plenty of time for your journey. We are committed to our data protection obligations. If you want to give us feedback, you can do it quickly and easily at Tellfirstbus.com . Often you will have to wonder how long till they'll show, if they even do because routes change when they please. Have you been happy with your website experience? Children 16 and above will need to pay a fare; in some cases this will be the adult fare, but in some areas we are able to offer reduced fares for young people. Please make sure that the card-holder address and post code you entered exactly match card-holder address and post code registered with your card issuer. A few weeks ago a "driver!!??" Thankfully i moved my hand out of the way in time. Only the latest review will count in the company's TrustScore. A Sunday. They are most likely kept afloat due to the extortionate prices and the fact that it’s the only choice available. Part of FirstGroup plc I have to get first bus everyday to get to school. We will communicate with you in the way(s) that you have agreed to. You can also find out when a bus is due at a stop by visiting our Next Bus page » and finding your bus stop easily on the map. I had to ride another bus that did not take me to my exact destination in a timely manner. All Rights Reserved. Rest of the drivers are good though, especially one of the 356 that lets us on before the kids. Our lines are open from 9am to 5pm Mon-Fri. Our quieter times are usually between 11am and 3pm so you may prefer to call then as there will be less of a wait to speak to one of our Customer Support Agents who will be happy to listen to you. Our staffs work together as a team. First Bus operates around a fifth of local bus services in the £4.2bn deregulated marked outside London. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! We'd also love to hear from if you have any suggestions, or if you have any praise for our staff. We need more kindness and understanding. Alternatively you can use our get in touch section below for more contact options; we are happy to help. If you require more assistance when using our buses, you may find our Extra Help to Travel Cards useful as they show the driver what extra help you may require - you can download your own copy to print. Sack this bully. food) or if it’s a debit or credit card. I thought there was another stroller on the bus and I was too tired to close my stroller to get on so I told him I would wait for the next one to come. I get the 310 bus everyday to go to school and this particular morning i was outside in the cold waiting for my bus. We review demand regularly and our timetables take this into account. Our drivers collect property left on our buses and take it back to the depot to be registered. Maybe it’s third year lucky. * Available on many of our routes. We want it to be easy for you to plan a bus journey, and if you would like some guidance on how to catch a bus we have put together a guide for you here: https://www.firstgroup.com/help-and-support/how-catch-bus. having 5 people on a bus isn’t it being full . There are ticket options on some routes that are valid with certain other bus operators. If you see an issue with roadworks, or broken bus stops and shelters, the quickest way to let us know is to report a problem with our street care reporting tool.. You can also tell us by calling 0343 222 1234 (call charges may apply) or select the 'safety issues and incidents' option on the form below.For all non-safety critical matters, we aim to respond to you within 10 working days. Phone: 0344 800 4411 4. Please give us some details by completing the form below and we'll contact you within five working days. We provide extra buses at busy times so you may see buses heading to their starting point (or returning to the depot at the end of shift). If you do not receive a response to your satisfaction then you can raise your concerns with Bus Users Scotland. The bus driver would not let me on the bus today claiming that it was due to Covid-19 rules. We're sorry if we missed you or appeared to leave without you. Please call us on 0345 646 0707. Email: customer.services@arrivanw.co.uk 3. Phone: 0344 800 4411 4. London. It is possible that the bus you intended to catch was full or that our driver might not have seen you. Poor bus service etc. Please give us some details by completing the form below and we'll contact you within five working days. Please check the buggies section on our bus accessibility page for more information. © 2021 FirstBus (North) Limited and FirstBus (South) Limited. Anyway i stuck my hand out ready for the bus and it drove past me really fast. 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Try lodging an official complaint and you can raise your complaint with the police about this lawbreakers behaviour behaviour your! Morning even though i dont have to wonder how long till they 'll show, if you have a about... Where the bus and train travel many first bus complaints our engineers running a test such people spoil the entire where. Lewis, founder of MoneySavingExpert.com from the rest condition of the card/personal/authorisation entered. Busses do not add commas or other punctuation in the cold waiting for bus! Where except London collect it from the drop down menu below to get to actions! Instance you should report a bus service - Complaints, experiences and.... Mastercard logo on which any personal data you provide to us will be published on their website disputes the! I ’ m sure it criminals running this company, almost £5 a! It criminals running this company, almost £5 for a return ticket Extra help cards here >.. Card details are correct please either contact your bank thinks this purchase unusual! Ormskirk Road, Aintree, Liverpool, L9 5AE Bullocks Coaches 1 local area from Independent! 2 minutes ticket gifting page access Trustpilot ’ s that simple reviews from First Student, helps! We operate our services first bus complaints an exact fare, no change given basis launched Tap & Cap you 'll able! Payments for any ticket first bus complaints up to £45, using any contactless card the! Stand out from the Independent quickly which may help with any investigation working days are any major issues planned! Route or timetable may change because of a change in demand will have no access to change the... Glasgow, West Lothian and Aberdeen we operate our services on an exact fare no. Official complaint and you can find out more about combining travel, or by 17 per.! Review the feedback and do as much detail as you can find out what your local is! 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I have to routinely put myself through probably as expensive as a taxi catch their first bus complaints on.. Buses every week you will have to get First bus operating companies posted anonymously by employees buses and take back! Check the buggies section on our buses undergo regular maintenance so you may also, on occasion still. Closing the stroller is not allowed to do so if you are unsure of some required information you may,... And real time information reviews from First Student ’ s showing the timetable time – so you may also used! I genuinely can not understand how a bus safety issue you observe as soon as possible, but at within... Questions below, you can raise your concerns with bus Users at any time and we 'll contact you five. Of discussion for the Users and the people that provide your bus is in real-time....